1. Overview
This Refund Policy applies to all subscriptions and credit top-ups purchased through the AgentMio platform (the “Service”), operated by Expertion Technology OÜ (“Company,” “we,” “us,” or “our”), a company registered in Estonia. Payments are processed by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record for all transactions.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all paid subscriptions and credit top-ups. If you are not satisfied with the Service for any reason, you may request a refund within 30 days of your initial subscription purchase, within 30 days of your most recent subscription renewal, or within 30 days of a credit top-up purchase.
To be eligible for a refund, you must submit your request within the 30-day window. Refund requests made after 30 days from the purchase, renewal, or top-up date are not eligible.
3. Consumed Credits
Credits that have already been used are not refundable. This applies to credits included in a subscription and to credits from a top-up. The value of the credits you have consumed from the purchase you are asking us to refund is deducted from the refund amount. Credits are valued at the price you paid for them in that purchase.
When a refund is approved, the unused credits from the refunded purchase are removed from your account.
4. How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
- Your account email address
- The date and amount of the charge, and whether it was a subscription or a credit top-up
- The reason for your refund request
We will process your request within 10 business days. Approved refunds will be issued to your original payment method via Paddle within 14 business days.
5. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your access to the Service and all paid features will remain active until the end of your current billing period.
- No further charges will be made after cancellation takes effect.
- After the billing period ends, your account will revert to the Free plan.
If you cancel within the 30-day refund window, you may also request a refund as described above, subject to the deduction for consumed credits.
6. Refund Processing
All refunds are processed by Paddle as the Merchant of Record. Refunds will be returned to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this Refund Policy, please contact us at:
Expertion Technology OÜ
Email: [email protected]
Website: agentmio.com