Legal

Refund Policy

Last updated: March 7, 2026

1. Overview

This Refund Policy applies to all subscriptions and purchases made through the Agent Mio platform (the "Service"), operated by Expertion Technology OU ("Company," "we," "us," or "our"), a company registered in Estonia. Payments are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase or within 30 days of your most recent subscription renewal.

To be eligible for a refund, you must submit your request within the 30-day window. Refund requests made after 30 days from the purchase or renewal date are not eligible.

3. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

  • Your account email address
  • The date and amount of the charge
  • The reason for your refund request

We will process your request within 10 business days. Approved refunds will be issued to your original payment method via Paddle within 14 business days.

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Your access to the Service and all paid features will remain active until the end of your current billing period.
  • No further charges will be made after cancellation takes effect.
  • After the billing period ends, your account will revert to the Free plan.

If you cancel within the 30-day refund window, you may also request a refund as described above.

5. Refund Processing

All refunds are processed by Paddle as the Merchant of Record. Refunds will be returned to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. We encourage you to review this policy periodically.

7. Contact Us

If you have questions about this Refund Policy, please contact us at:

Expertion Technology OU
Email: [email protected]
Website: agentmio.com